![](https://cdn.myportfolio.com/b0e384c7-821b-4979-a90e-4c73d8d07dfd/78958a04-1017-445e-9ef7-9e86d211384b_rw_1920.png?h=87c611241bf90f1e7700c2db146ed75a)
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With this flow, we realized how there were limitations within the platform that caused us to have a bad user experience on mobile devices for example.
![](https://cdn.myportfolio.com/b0e384c7-821b-4979-a90e-4c73d8d07dfd/a29358a1-e794-49aa-a609-7a5e02d27a75_rw_1920.png?h=eea60a2ec67b182b1ef0c1ceb614fcd2)
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![](https://cdn.myportfolio.com/b0e384c7-821b-4979-a90e-4c73d8d07dfd/919cacfe-86ac-45a5-b6bf-c03b429c815c_rw_1920.png?h=04dd34cab36da4bc5cbf415b5af61f47)
![](https://cdn.myportfolio.com/b0e384c7-821b-4979-a90e-4c73d8d07dfd/7721f774-3fc4-4a6f-862b-5f6b1be4d1bd_rw_1920.png?h=756df9bfc44888b5a67adb799fcbc96c)
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![](https://cdn.myportfolio.com/b0e384c7-821b-4979-a90e-4c73d8d07dfd/846eef62-7064-4146-b37a-29b0af5fa488_rw_600.png?h=69ca76eafa6077c7bd60d313f5c71817)
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![](https://cdn.myportfolio.com/b0e384c7-821b-4979-a90e-4c73d8d07dfd/a66a8534-7a7a-46e7-9183-a2f7c88d44dc_rw_600.png?h=db97e182c178e680e65709d082b11d38)
Verb LIVE CRM is an advanced customer relationship management (CRM) platform that aims to streamline and optimize sales, marketing, and customer service processes. This platform offers a centralized view of customer interactions, enabling companies to gain a better understanding of their customers and provide personalized experiences. The objective of this project is to design and develop a comprehensive and user-friendly experience for Verb LIVE CRM. This involves conducting user research, creating wireframes and prototypes, and performing user testing to validate design decisions. The ultimate goal is to create a functional and enjoyable CRM platform that empowers sales and customer service teams to deliver exceptional customer experiences.”